Terms of Service
Effective Date: September 22, 2026
Welcome to TorqBox. TorqBox is a suite of artificial intelligence assisted, software as a service offerings provided by TorqTech AI Inc. (“TorqTech,” “we,” “us,” or “our”). These Terms of Service (these “Terms”) are a binding contract between you and TorqTech. They govern our websites, including torqtech.ai and the TorqBox web application at tbox.tools; our mobile applications, including any iOS, Android, or other application we make available (each, an “App”); and our related features, tools, content, documentation, and services (collectively, the “Services”).
The Services include TorqBox Garage (“Garage”), for professional automotive and diesel diagnostic and repair reference assistance; TorqBox Office (“Office”), for business document analysis, administrative assistance, and preparation of materials for human review, including insurance related documentation; and TorqBox DIY (“DIY”), for limited vehicle information and owner maintenance assistance, including the conditional tasks expressly permitted in Addendum C. Each is subject to its corresponding service addendum (each, a “Service Addendum” and collectively, the “Service Addenda”): Addendum A (Garage), Addendum B (Office), or Addendum C (DIY). Features described in these Terms are available only to the extent actually offered under your plan. A subscription to one Service does not authorize use of another.
The Services generate responses, summaries, drafts, suggestions, analyses, citations, and other results (“Output”). Output is a reference or drafting aid, not a final determination, a vehicle inspection, or an instruction that you may follow without independent verification. The Services use experimental technology and may generate plausible but false information, including fabricated facts, specifications, citations, and quotations. Enterprise Users and Authorized Users must exercise appropriate professional judgment. Consumer Users must stay within the strictly limited permitted scope and consult a qualified mechanic whenever uncertain.
IMPORTANT CONTRACT NOTICE. These Terms include safety obligations, disclaimers of warranties, releases and an allocation of risk, limitations of liability, defense and indemnification obligations for Enterprise Users and Consumer Users, and an agreement to resolve most disputes through individual arbitration rather than court proceedings. Sections 5, 14, 15, 16, and 18 are particularly important. Nothing in these Terms excludes or limits a right, remedy, duty, or liability that applicable law does not permit to be excluded or limited.
ARBITRATION NOTICE AND CLASS ACTION WAIVER. EXCEPT AS PROVIDED IN SECTION 18, YOU AND TORQTECH AGREE TO INDIVIDUAL ARBITRATION OF DISPUTES AND WAIVE A JURY TRIAL AND PARTICIPATION IN A CLASS ACTION. SECTION 18 PROVIDES A 30 DAY RIGHT TO OPT OUT. CONSUMER RIGHTS THAT CANNOT LAWFULLY BE WAIVED ARE PRESERVED.
IMPORTANT AI AND SAFETY NOTICE. THE SERVICES ARE SOFTWARE AS A SERVICE REFERENCE AND DRAFTING AIDS, NOT A REPLACEMENT FOR ORIGINAL SOURCE MATERIALS, QUALIFIED PROFESSIONALS, OR HUMAN REVIEW. OUTPUT CAN BE WRONG EVEN WHEN IT SOUNDS CONFIDENT, INCLUDES A CITATION, OR DOES NOT DISPLAY A WARNING. DO NOT USE OUTPUT AS YOUR SOLE BASIS FOR A REPAIR, SAFETY DECISION, INSURANCE SUBMISSION, OR OTHER CONSEQUENTIAL ACTION. DIY PERMITS ONLY THE OWNER TASKS DESCRIBED IN ADDENDUM C, INCLUDING ITS EXPRESS CONDITIONAL EXCEPTIONS. THOSE EXCEPTIONS DO NOT MAKE HAZARDOUS WORK SAFE.
1. Who We Are; Acceptance; Applicable Documents
Acceptance. TorqBox is a service of TorqTech AI Inc. You accept these Terms and each applicable Service Addendum by using the Services, affirmatively agreeing through the acceptance mechanism we present, signing an order form incorporating them, or taking another action that validly forms an agreement under applicable law. We may require separate acceptance before activating a Service or a material new feature. If you do not agree, do not access or use the Services. Each organization must obtain acceptance from its Authorized Users as required by our onboarding process.
Contract documents and priority. The applicable Service Addendum supplements these Terms and controls a direct conflict concerning that Service. Restrictions apply cumulatively where you use more than one Service; access to Garage or Office does not expand the permitted scope of DIY. A separately signed agreement controls only to the extent it expressly overrides an identified provision. An order form governs its agreed fees, seats, subscription period, and expressly stated commercial terms. Our Privacy Policy available at https://torqtech.ai/privacy (the “Privacy Policy”) governs our handling of Personal Information. “End Customer” means a customer, client, vehicle owner, insured, claimant, or other person or entity whose vehicle, claim, information, or rights are involved in an Enterprise User’s use of the Services. To the extent TorqTech processes Customer Personal Data (as defined in the DPA) on behalf of an Enterprise User, the TorqBox Data Processing Addendum available at https://torqtech.ai/legal/dpa (the “DPA”) is automatically incorporated into and forms part of these Terms as provided in Section 7(i). The DPA controls over these Terms with respect to the processing and protection of Customer Personal Data. Additional feature terms apply only when validly presented and incorporated. A shop is responsible for the End Customer disclosures, consent requests, and permissions required by the applicable Service Addendum. Any consent or waiver it obtains from its End Customer is separate and does not automatically make that End Customer a party to these Terms.
Updates. We may update these Terms prospectively. For material changes, we will provide reasonable advance notice through the Services or other reasonable means, except where a shorter period is necessary for legal, security, or safety reasons. We will obtain renewed affirmative agreement where required by law. An update does not retroactively alter accrued claims or authorize a materially different use of previously collected information without the notice and consent required by law. If you do not agree to an effective update, you must stop using the affected Services and may cancel your subscription. Mandatory refund and cancellation rights remain unaffected.
2. Eligibility; Permitted Context; Authority
Age. You must be at least 18 years old and the age of majority in your jurisdiction. The Services are not directed to children.
Business and consumer uses. Garage and Office are for Enterprise Users and their Authorized Users. DIY is for adults’ personal, noncommercial use within Addendum C. An “Enterprise User” means the person or entity that contracts for, purchases, or subscribes to Garage or Office primarily for business or professional purposes. An individual does not become an Enterprise User solely by accessing the Services as an Authorized User of another Enterprise User. A “Consumer User” means a natural person who obtains or uses DIY primarily for personal, family, or household purposes. Your legal status is determined by applicable law and actual use, not merely by an account label.
Authority. If you subscribe, administer an account, or accept on behalf of a shop, employer, or other entity, you represent that you have authority to bind it. The entity is responsible for its Organization Account and its Authorized Users. Each individual user must comply with applicable use, safety, security, and confidentiality requirements. Merely using an employer’s account does not make an employee personally guarantee the employer’s fees or indemnification obligations. An individual who separately contracts for DIY remains responsible for their own obligations under Section 16. An individual accepting for their own business remains responsible as the Enterprise User.
Lawful and competent use. You must possess the qualifications, permissions, licenses, certifications, tools, equipment, and authority required for the activities you undertake. The Services do not confer any such qualification or authority. You must comply with applicable laws, manufacturer instructions, third party rights, and the restrictions applicable to the particular Service.
3. Embargoes and Geographic Restrictions
The Services may not be accessed, exported, re-exported, transferred, or used in violation of applicable sanctions, export controls, or trade restrictions, including U.S. restrictions. You represent that you are not a prohibited recipient and will not use the Services for a prohibited person, destination, or purpose. We may restrict countries, regions, activities, or features for legal, licensing, safety, or operational reasons. You must not disguise your location or use a VPN or other means to evade an actual access restriction. Mere technical accessibility does not mean that a Service is offered or approved in a jurisdiction. Section 5(c) addresses prospective restrictions relating to the legal characterization of the Services.
4. The Services; Access Rights; How TorqBox Works
Subject to these Terms, your applicable plan, and payment of applicable fees, we grant you a limited, nonexclusive, nontransferable, nonsublicensable right during your subscription or authorized free access period to access and use the Services for the purposes permitted by the applicable Service Addendum. We also grant you a limited license to install and use an App as an interface to the Services on devices you own or control, subject to Section 20 and applicable app store rules. No ownership of the Services, model weights, software, or reference databases is transferred.
The Services may accept questions, symptom descriptions, diagnostic trouble codes, vehicle information, documents, images, or voice input. They may retrieve information, organize sources, generate suggestions, or prepare drafts. Availability and functionality vary by Service, plan, device, and region. Descriptions of possible functions do not promise that a feature is available, complete, current, or suitable for a particular task. We may impose reasonable use, storage, rate, and seat limits disclosed for your plan.
No autonomous authority. No Service is authorized to make or enter into any agreement or contract with you, operate or control a vehicle, perform or approve a repair, certify roadworthiness, replace an inspection, make a coverage decision, negotiate or settle a claim, execute a certification, or bind you or another person. You must not connect Output to vehicle control systems or automate a consequential action based on Output. Any separately enabled transmission function is subject to the final human approval and authority requirements in Addendum B. A prompt, standing workflow, or AI generated statement of authority is not a substitute for those requirements.
Source materials. The Services may refer to manufacturer materials, manuals, technical bulletins, recalls, parts information, End Customer documents, third party reference databases, or other sources. The availability of a source does not authorize its use outside the rights expressly granted for that source. The Services are not a complete library of all materials relevant to a vehicle, repair, claim, or jurisdiction.
5. Nature of the Services; Experimental AI; Verification; Allocation of Risk
(a) Agreed SaaS characterization. You and TorqTech expressly agree that the essential subject matter of this transaction is access to hosted software as a service and informational, retrieval, and drafting functionality. As between the parties, and to the extent applicable law permits the parties to characterize their transaction, the Services and Output are services and information, not a product or a sale, lease, manufacture, or distribution of a product for purposes of product liability law. We do not supply a vehicle, component, repair, inspection, safety certification, or finished professional work through the Services. An App is an access interface; a download, subscription fee, or commercial reference to a “product” does not alter the parties’ agreed characterization. This provision records the nature and intended scope of the transaction; it is not a representation that a court or regulator must adopt that characterization.
(b) Mandatory law and alternative theories. If any part of the Services is treated as a product, digital content, digital service, or other regulated supply, all otherwise enforceable disclaimers, limitations, defenses, verification obligations, and allocations of responsibility remain applicable to the fullest extent permitted by that law. No clause eliminates a nonwaivable duty or creates a waiver on behalf of a person who has not validly agreed to it.
(c) Prospective cessation where local treatment is incompatible. We do not offer a Service in a jurisdiction to the extent controlling law or a binding determination applicable to that Service requires product treatment, mandatory obligations, or a liability allocation incompatible with the basis on which we offer it, unless we expressly authorize continued use under compliant local terms. If you learn that your use is subject to such a restriction, or we notify you of it, you agree not to begin or to cease further use of the affected Service, as applicable, and to contact us.
(d) Experimental technology and hallucinations. The AI technology remains experimental even when a feature is generally available or paid. Output can be inaccurate, incomplete, outdated, inconsistent, biased, or fabricated. It may invent a source, misquote a real source, omit a qualification, mistake a vehicle configuration, confuse a unit or decimal, misread an image or diagram, or infer an event that did not occur. Similar requests may produce different answers. Apparent confidence, a ranking, a probability, a citation, or a safety label is not a guarantee of accuracy, completeness, or suitability. An error can remain undetected by our safeguards or by repeated prompting.
(e) Independent verification. Before acting on, adopting, transmitting, or sharing Output, you must verify the material facts, calculations, specifications, quotations, and conclusions against current authoritative sources and the circumstances of the particular task. For vehicle work, “OEM Materials” means the current official service, repair, calibration, safety, recall, and related information of the applicable vehicle or component manufacturer. The current applicable OEM Materials control over Output. For insurance or administrative work, original policy language, endorsements, actual records, applicable law, and the responsible human’s verified facts control over a draft or summary. A citation is a pointer for verification, not verification itself. If a conflict, gap, ambiguity, or unverifiable assertion remains, do not act on it; obtain competent professional assistance.
(f) No professional advice or assumed undertaking. Output is informational or draft material, not an individualized professional determination or a substitute for mechanical, engineering, safety, legal, insurance, accounting, tax, financial, or other licensed services. TorqTech does not inspect the physical vehicle or loss, supervise your work, verify an insured’s entitlement, or undertake your professional or End Customer duties merely by providing access or support. No professional client, fiduciary, adjusting, agency, or advisory relationship arises from use. We do not guarantee compliance with a law, certification program, insurer requirement, manufacturer requirement, or warranty condition.
(g) Safe use and safeguards. Never use the Services while driving or while operating equipment in a manner that could distract you or another person. Do not use the Services as an emergency response system. A refusal, warning, or omitted warning is not a complete risk assessment. You must not bypass safety filters, conceal material facts, impersonate a qualified professional, or use hypothetical, fictional, fragmented, encoded, or translated prompts to obtain instructions that the Services restricted as unsafe. These prohibitions do not prevent good faith safety reporting or security research expressly authorized by us.
(h) Assumption of permitted risks; limited release. You acknowledge the disclosed limitations of experimental AI and assume the risks of choosing to use the Services within their permitted scope. To the fullest extent permitted by applicable law, you release the TorqTech Parties, defined in Section 14, from your own claims arising from inaccurate or incomplete informational Output and your decisions or work based on that Output, including claims alleging ordinary negligence in generating or communicating that information. It does not release fraud, gross negligence, recklessness, willful misconduct, or liability that cannot lawfully be released. The release is distinct from the liability limitations in Section 15, which apply independently to the extent lawful.
(i) Final responsibility and no extension of authority. You remain responsible for your decisions, final work, required inspections, and communications and for the acts you authorize your personnel to take. A shop must independently verify and adopt any information used in its work or provided to an End Customer. Enterprise Users and Authorized Users using Office must verify and adopt every final submission. Consumer Users must decline any task outside Addendum C.
(j) Error and incident reporting. Stop relying on suspected unsafe or materially inaccurate Output, take appropriate protective steps, and notify support@torqtech.ai promptly with available relevant information. Preserve relevant records where a claim, incident, or investigation is reasonably anticipated. Do not delay emergency assistance or a required notice to an End Customer, insurer, regulator, or other person while awaiting our response. We may investigate, restrict a feature, or issue a correction without assuming responsibility for your work. An AI generated response cannot amend these Terms or waive a safety restriction.
6. Accounts and Security
To use most features, you must create an account, which may use phone number based verification. Provide accurate, current, and complete information and keep it updated. Safeguard credentials and devices; use the security features we make available; and promptly notify us of suspected compromise. Do not share credentials, impersonate another user, or try to obtain another person’s credentials. You are responsible for activity you authorize and for unauthorized activity to the extent attributable to your breach of these obligations, subject to applicable law. We may suspend compromised accounts or require reverification.
6A. Organization Accounts; Authorized Users
“Authorized User” means an individual authorized by an Enterprise User to access or use Garage or Office on its behalf. An account purchased, established, or managed by an Enterprise User for such use may be treated as an “Organization Account.” The Enterprise User must allocate seats, supervise access, provide appropriate training, and promptly remove access when authorization ends. Each Authorized User must use separate credentials.
Administrators may manage billing, seats, settings, permissions, usage, and content associated with the Organization Account. Subject to applicable law and any separate agreement, the Enterprise User controls its business content and account even when an individual submitted it. The Enterprise User must inform Authorized Users about this administration and any monitoring or access. No administrator receives ownership of an individual’s independent rights merely by administering the account.
Authorized Users may use Garage and Office only for the Enterprise User’s permitted business activities. The Enterprise User may provide verified final work materials to its End Customers, insurers, and other authorized recipients in its ordinary business, subject to applicable source rights and the Service Addenda. It may not resell the Services, offer shared access, publish a reference database, or distribute raw Output as a substitute for another person’s professional review. The Enterprise User is responsible for ensuring that required End Customer consents and submission approvals have been obtained.
7. Your Content; Licenses; Data Practices; Confidentiality
(a) Definitions. “Input” means questions, prompts, descriptions, codes, images, voice recordings, vehicle information, and other material submitted to the Services. “Uploads” means files, documents, manuals, and other materials uploaded or imported. “Your Content” means your Input and Uploads. “Usage Data” means usage, log, device, security, and performance information associated with the Services. “Personal Information” means information treated as personal data or personal information under applicable law.
(b) Responsibility and rights. You must have the rights and authority needed to submit Your Content and permit its processing as described here. Your Content and its authorized processing must not infringe intellectual property, confidentiality, privacy, contractual, or other rights. A right to view a manual, policy, estimate, database, photograph, recording, or other material is not necessarily a right to upload it to an AI service. Obtain required notices, authorizations, and consents, including End Customer consents under Addendum A and communication authorizations under Addendum B. Submit only information reasonably needed for the task. Do not submit unnecessary sensitive information, authentication secrets, payment card data, medical records, or other restricted material identified in the Privacy Policy. You must keep your own source records and backups.
(c) Content license. You grant TorqTech a worldwide, nonexclusive, royalty free license to host, store, copy, process, index, analyze, transmit, display, and otherwise use Your Content as reasonably necessary to provide, operate, secure, support, troubleshoot, and administer the Services; carry out your permitted instructions; comply with law; enforce these Terms; and create and use De-identified or Aggregated Data as permitted below. Authorized service providers may perform these activities on our behalf under appropriate restrictions. This license does not authorize the sale of Your Content or Personal Information or disclosure to underlying foundation model providers contrary to subsection (e).
(d) Ownership of Output and Third Party Materials. As between you and TorqTech, you retain the rights you have in your Input and Uploads. Subject to the third party rights and restrictions described below, and to the extent permitted by applicable law, TorqTech assigns to you all of its right, title, and interest, if any, in the portions of Output generated by or on behalf of TorqTech for you (“Generated Output”).
Output may include, reproduce, display, quote, excerpt, link to, or otherwise incorporate materials owned or licensed by vehicle manufacturers, component manufacturers, data providers, licensors, or other third parties (“Third Party Materials”), including diagrams, images, service procedures, specifications, tables, text, and other OEM Materials. Third Party Materials remain the property of their respective owners or licensors and are not assigned to you. Your access to and use of Third Party Materials is limited to the rights made available through the Services and is subject to applicable source licenses, notices, restrictions, and law. Inclusion of Third Party Materials in Output does not transfer ownership of, or grant any independent intellectual property rights in, those materials.
TorqTech does not warrant that Generated Output is copyrightable, exclusive, original, or free of third party rights, and other users may receive the same or similar Generated Output. The assignment above does not include TorqTech’s software, models, templates, reference databases, or other proprietary materials, other users’ content, or any Third Party Materials. You are responsible for complying with applicable source licenses, notices, and restrictions when accessing, using, copying, downloading, or sharing Third Party Materials or Output containing Third Party Materials. The assignment is subject to the licenses you grant in this Section.
(e) No disclosure to underlying model providers. We do not disclose or make available your Input, Uploads, conversation history, Output, Personal Information, Usage Data, or data derived from them to providers of third party foundation models underlying the Services for inference, training, fine tuning, evaluation, safety review, or otherwise. Incorporating or licensing a third party model does not authorize sending your information to its provider. This commitment also applies to Feedback and user derived De-identified or Aggregated Data. Ordinary infrastructure and other service providers may process information solely on our behalf as described in the Privacy Policy, but they are not permitted to use it to train or improve their own or another party’s AI models.
(f) De-identified or Aggregated Data; development and commercialization. “De-identified or Aggregated Data” means information derived from Your Content, Output, Usage Data, or Feedback that has been processed so that it does not identify, and cannot reasonably be linked to, a natural person or household, or that otherwise qualifies as de-identified, anonymized, or aggregated information under applicable law. It may include record level or transaction level information where permitted by applicable law; it need not be reduced to statistical summaries merely because it is used commercially. We may determine the methods and level of detail used to create such data, subject to applicable law and any controlling signed agreement.
To the fullest extent of your rights, you authorize us to create De-identified or Aggregated Data and grant us a perpetual, irrevocable, worldwide, nonexclusive, transferable, sublicensable, fully paid up, royalty free right to retain, reproduce, modify, combine, analyze, use, disclose, distribute, publish, license, commercialize, and otherwise exploit it for any lawful purpose. Those purposes include operating and improving the Services; training, fine tuning, evaluating, and developing TorqTech models and other artificial intelligence and machine learning systems; research; benchmarking; analytics; industry insights; dataset and data product development; and licensing or providing qualifying data, reports, analytics, or data products to third parties. We need not obtain additional approval or pay compensation, attribution, or revenue sharing for those uses except where required by law or a controlling signed agreement.
De-identified or Aggregated Data may preserve commercially useful attributes such as vehicle characteristics, diagnostic codes, repair categories, labor information, pricing ranges, repair outcomes, geographic or market information, and other operational or industry data, provided the resulting information is handled consistently with applicable law and the rights we and you have in the underlying information. We do not claim that de-identification creates intellectual property or contractual rights in third party manuals, policy forms, photographs, databases, or other protected source materials that we or you do not otherwise possess.
We will maintain De-identified or Aggregated Data in a form intended not to identify or reasonably permit identification of a natural person or household and will comply with any additional safeguards required by applicable law, including applicable restrictions on reidentification and recipient obligations. We do not undertake a higher aggregation or anonymization standard than applicable law requires unless a controlling signed agreement expressly provides otherwise.
We do not sell Personal Information or raw private Input, Uploads, conversations, or End Customer records. General model training, analytics, and commercial data uses under this subsection use De-identified or Aggregated Data; operational processing before qualification remains subject to subsection (c), the Privacy Policy, and applicable law. As between the parties, TorqTech owns its compilations, datasets, models, analytics, reports, insights, and other developments, subject to preexisting rights in source materials. You obtain no ownership in them merely by providing information. We may retain and use De-identified or Aggregated Data after account closure or deletion of source content for as long as permitted by law.
(g) Privacy and confidentiality. We handle Personal Information under the Privacy Policy and any controlling data processing agreement. Subject to the licenses and permissions in subsections (c), (f), and (h), we treat nonpublic Your Content as confidential and limit operational access to authorized personnel and service providers with appropriate confidentiality obligations. We do not sell or disclose raw private Uploads or conversations to unrelated third parties. This does not restrict our use or disclosure of De-identified or Aggregated Data as permitted by subsection (f), disclosures you direct, or other disclosures permitted by the Privacy Policy.
(h) Feedback ownership. “Feedback” means suggestions, ideas, enhancement requests, recommendations, corrections, proposed improvements, and other feedback you voluntarily provide about the Services. As between you and TorqTech, TorqTech exclusively owns Feedback and all assignable intellectual property rights in it. You hereby irrevocably assign to TorqTech all of your right, title, and interest in and to Feedback, including those intellectual property rights. To the extent a right cannot lawfully be assigned, you grant TorqTech a perpetual, irrevocable, worldwide, nonexclusive, transferable, sublicensable, fully paid up, royalty free license to use, reproduce, modify, distribute, commercialize, and otherwise exploit the Feedback for any lawful purpose. To the extent permitted by law, you waive and agree not to assert moral or similar rights in Feedback. No confidentiality obligation, compensation, attribution, approval, or accounting obligation applies to Feedback. You represent that you have the rights necessary to provide it and will reasonably assist in documenting the assignment.
This ownership assignment excludes any review, performance assessment, or other communication protected by the Consumer Review Fairness Act, 15 U.S.C. Section 45b, or a comparable law, whether public or private. For such communications, only a lawful nonexclusive license to use, reproduce, display, and incorporate suggestions for improvement is granted; no exclusive ownership is transferred, and nothing restricts or penalizes honest criticism. Underlying End Customer records, Third Party Materials, and source content do not become Feedback merely because attached to a feedback submission. Personal Information remains subject to the Privacy Policy. Subsection (e)’s no model provider disclosure commitment applies to Feedback as well.
(i) Enterprise User data processing; DPA. To the extent TorqTech processes Customer Personal Data (as defined in the DPA) on behalf of an Enterprise User, the TorqBox Data Processing Addendum available at https://torqtech.ai/legal/dpa (the “DPA”) is incorporated by reference into and forms part of these Terms automatically, without a separate signature. The DPA applies only to processing for which TorqTech acts as a processor, service provider, contractor, or subprocessor on the Enterprise User’s behalf. It does not apply to information for which TorqTech independently determines the purposes and means of processing, including TorqTech’s own account, billing, security, fraud prevention, service administration, and other controller-side activities described in the Privacy Policy, to the extent permitted by applicable law. If the DPA and these Terms conflict concerning the processing or protection of Customer Personal Data, the DPA controls; any applicable mandatory transfer mechanism controls for the relevant restricted transfer.
An Enterprise User instructs and authorizes TorqTech, as part of the Services, to process Customer Personal Data as reasonably necessary to create De-identified or Aggregated Data in accordance with subsection (f), the DPA, and applicable law. Until information satisfies the applicable legal requirements for De-identified or Aggregated Data and no longer constitutes Customer Personal Data under the DPA, it remains Customer Personal Data subject to the DPA. Once information lawfully qualifies as De-identified or Aggregated Data and no longer constitutes Customer Personal Data under the DPA, TorqTech may retain, use, disclose, license, commercialize, and otherwise exploit it as permitted by subsection (f). Nothing in this paragraph permits TorqTech to treat merely pseudonymized or otherwise identifiable information as outside the DPA where applicable law continues to treat it as Customer Personal Data.
(j) Deletion; legacy data. Where we process Customer Personal Data on an Enterprise User’s behalf, that Enterprise User must give lawful instructions and provide required notices and legal bases. We do not claim that user acceptance substitutes for an End Customer’s legally required consent. Requests for access, correction, export, and deletion are handled as stated in the Privacy Policy and, where applicable, the DPA. We may retain and use lawfully created De-identified or Aggregated Data after deletion of the source information to the extent permitted by law and subsection (f). Expanded commercial rights in this version apply prospectively to information provided under this version unless existing rights and applicable law independently permit the use or required additional permission is obtained.
8. Third Party Services, Models, and Content
The Services may use licensed models, hosting, authentication, payment, distribution, and reference content services. No license or integration overrides Section 7(e). Providers acting solely on our behalf are subject to our applicable contractual restrictions. Their participation does not excuse TorqTech from its own express contractual or legal obligations.
Separate third party services that you choose to visit or connect may have their own terms and privacy practices. You must have authority to connect them and comply with their access restrictions. We do not grant rights to a manufacturer’s database, an estimating platform, an insurer portal, or another external service merely because an integration or link exists. User directed disclosures through an authorized Office workflow are governed by Addendum B and the Privacy Policy. No integration authorizes disclosure to an underlying model provider contrary to Section 7(e).
Automotive Data and Updates. The Services may incorporate licensed OEM Materials and other service and repair information and other automotive service, repair, diagnostic, collision, parts, labor, technical, and related information licensed or otherwise obtained from third party data providers, including information originating from vehicle and component manufacturers (collectively, “Automotive Data”). Automotive Data may be updated, corrected, supplemented, superseded, or withdrawn from time to time by its source or licensor and may change without notice. TorqTech may update the Automotive Data available through the Services as new or revised information becomes available to TorqTech, but does not warrant that any particular manufacturer update, technical service bulletin, recall or campaign notice, procedure, specification, correction, or other revision will be received, processed, indexed, or made available through the Services immediately or within any particular period. Automotive Data may therefore be incomplete, delayed, outdated, or otherwise inaccurate. You must verify material technical information against the current applicable OEM Materials before relying on it as required by these Terms and Addendum A.
Third party content may be incorrect, incomplete, delayed, unavailable, or unsuitable. We do not warrant its accuracy or availability, or that a citation reflects endorsement, affiliation, or manufacturer approval. You must verify current authoritative sources. Where a source is subject to identified pass through terms, those restrictions apply to that source; they do not silently amend our privacy commitments. You must not remove source notices, scrape databases, reconstruct licensed reference libraries, or use material outside the applicable license.
9. Acceptable Use; Restrictions
You must not use the Services to infringe rights or violate law; submit material you lack authority to provide; commit fraud or deceive an End Customer, insurer, regulator, or other person; fabricate evidence, signatures, diagnostic readings, repair records, or certifications; or misrepresent Output as verified professional work when it has not been verified and adopted by a responsible person.
You must not facilitate emissions defeat devices, unlawful modification of regulated systems, disabling safety devices, theft, unauthorized immobilizer or security bypass, or unlawful vehicle operation. You must not perform prohibited DIY tasks, rely on unverified Output for safety critical or specification critical work, bypass refusals or safety controls, or use the Services in emergencies or as a substitute for a required professional inspection. If you use DIY, you must not use the Services or Output to select, position, operate, or obtain procedural instructions for an automotive lift or hoist; raise more than one wheel at a time; raise or support a vehicle for any purpose other than a wheel change expressly permitted by Addendum C; or perform any work requiring any part of a person’s body to be beneath a raised or suspended vehicle. The only permitted raising of a vehicle through DIY is manufacturer authorized jacking solely as necessary for a permitted wheel change under Addendum C.
You must not compromise accounts, networks, or security; scrape or bulk extract the Services or licensed content; access through unauthorized automated interfaces; circumvent usage, seat, or geographic limits; or reverse engineer software or models except to the extent a restriction is prohibited by law. You must not use the Services or Output to train or build a competing service or reference dataset, except as expressly agreed in writing or permitted by nonwaivable law. This does not prohibit legally protected interoperability, independent research, truthful criticism, or a report to authorities.
Do not impersonate another person; generate deceptive evidence of actual damage or work; conceal AI involvement where disclosure is required; introduce malicious instructions through documents or integrations; or use shared workspaces to disclose unauthorized content. We may investigate reasonably suspected misuse and suspend or terminate affected access. We will not treat the assertion of a nonwaivable right or a good faith safety complaint as misuse.
10. Fees, Subscriptions, and Billing
We may offer limited free access, trials, and paid plans. Fees, features, seats, usage limits, billing frequency, and trial conditions will be disclosed at purchase or in an applicable order form. Taxes are additional unless stated otherwise. Enterprise Users are responsible for applicable taxes other than taxes on our net income.
Recurring subscriptions. Where a plan automatically renews, we or the applicable app store or payment processor will conspicuously disclose the price, renewal period, cancellation method, and any trial conversion before purchase, obtain the affirmative consent required by law, and provide required confirmations and reminders. You authorize recurring charges only on that disclosed basis. Subscription consent is separate from any consent to a materially different use of Personal Information.
Cancellation. You may cancel at any time through the account or subscription management mechanism we provide, through the applicable app store for app store purchases, or by contacting support@torqtech.ai for assistance. We will provide any cancellation method and timing required by law. Unless a more protective rule applies, cancellation takes effect at the end of the paid billing period and stops future renewals. We do not impose an undisclosed cancellation fee.
Refunds; changes. Except as required by law, stated in an offer, or provided in Sections 5(c), 12, or 13, fees for an elapsed or current subscription period are nonrefundable. We will provide required advance notice of price changes, which apply prospectively, and obtain renewed consent where required. App store purchases, billing, and refunds are also subject to the applicable store’s rules, without reducing mandatory consumer rights. Nothing disclaims a statutory cooling off, refund, charge dispute, or digital service remedy.
11. Beta / Early Access Nature of the Services
Some or all features may be designated beta, preview, trial, or early access (“Beta Services”). They are under development, may contain errors or incomplete safeguards, may have reduced support or limits, and may be changed, suspended, or discontinued. We do not promise production readiness or suitability for a critical purpose. A paid subscription does not eliminate experimental AI limitations. Beta Services remain subject to all safety restrictions, privacy commitments, and nonwaivable rights in these Terms. BETA SERVICES ARE PROVIDED AS IS AND AS AVAILABLE, SUBJECT TO SECTIONS 14 AND 15 AND APPLICABLE LAW.
12. Changes to the Services
We may update, improve, limit, replace, suspend, or discontinue features, models, reference sources, or integrations. Apps may update automatically where your device settings permit. You must install required security and safety updates before continued use and must not evade a disabled feature. We will provide reasonable notice of a material adverse change where practicable. If we discontinue a materially paid Service during a prepaid period without your breach and without providing a reasonably equivalent alternative, you may cancel that affected Service and receive a proportionate refund of its unused prepaid fees. This does not limit more protective mandatory remedies.
13. Term and Termination
These Terms apply during your authorized use. You may stop using the Services and request account deletion at any time; cancelling an account and cancelling a subscription are handled together where technically supported, but an app store subscription must also be cancelled through the store where required. Contact us for assistance.
We may suspend or restrict access immediately where reasonably necessary for safety, security, sanctions, legal compliance, misuse, nonpayment, or protection of third party rights. We may terminate for a material breach or discontinue access for business reasons with reasonable notice where practicable. If we terminate a paid subscription for convenience without your breach, we will refund its unused prepaid portion. Mandatory rights remain unaffected. On termination, your access rights end, and you must stop using the affected Services; lawful retention of your own records and permitted final Output remains allowed, subject to source rights.
Where legally and technically practicable, we will provide a reasonable opportunity to export your content before a termination for convenience. We need not restore access that would create a safety, security, legal, or third party rights risk. Retention, deletion, and any surviving use of De-identified or Aggregated Data are governed by Section 7 and the Privacy Policy. Fees accrued, ownership, permitted surviving licenses, confidentiality, applicable safety and risk allocations, dispute resolution, and provisions intended by their nature to survive will survive.
14. Disclaimer of Warranties
“TorqTech Parties” means TorqTech and its affiliates, licensors, suppliers, and service providers, and their respective officers, directors, employees, consultants, contractors, representatives, agents, successors, and permitted assigns.
TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW, THE SERVICES, OUTPUT, AND REFERENCE CONTENT ARE PROVIDED AS IS AND AS AVAILABLE, WITHOUT EXPRESS, IMPLIED, STATUTORY, OR OTHER WARRANTIES, INCLUDING MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, AND NON-INFRINGEMENT, OR WARRANTIES ARISING FROM COURSE OF DEALING OR USAGE OF TRADE. WE DO NOT WARRANT ACCURACY, COMPLETENESS, CURRENCY, VEHICLE COMPATIBILITY, A SUCCESSFUL REPAIR, ROADWORTHINESS, INSURER ACCEPTANCE, COVERAGE, REIMBURSEMENT, OR COMPLIANCE WITH A PARTICULAR REQUIREMENT. WE DO NOT WARRANT UNINTERRUPTED, ERROR FREE, OR ABSOLUTELY SECURE OPERATION OR THAT ALL ERRORS OR UNSAFE OUTPUT WILL BE DETECTED.
A CITATION, ESTIMATE, CONFIDENCE INDICATOR, SOURCE LABEL, CUSTOMER SUPPORT RESPONSE, OR DEMONSTRATION DOES NOT CREATE A WARRANTY OR REPLACE REQUIRED VERIFICATION. THESE DISCLAIMERS APPLY WHETHER THE SERVICES ARE LEGALLY CHARACTERIZED AS SERVICES, SOFTWARE, DIGITAL CONTENT, OR PRODUCTS.
Nothing in this Section negates an express obligation in these Terms, the Privacy Policy, or a signed agreement, or excludes a statutory guarantee that cannot lawfully be excluded.
15. Limitation of Liability
(a) Excluded categories. TO THE FULLEST EXTENT PERMITTED BY LAW, THE TORQTECH PARTIES WILL NOT BE LIABLE FOR INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES, OR LOST PROFITS, REVENUE, GOODWILL, BUSINESS OPPORTUNITIES, OR ANTICIPATED INSURANCE RECOVERIES; BUSINESS INTERRUPTION; LOSS OR CORRUPTION OF DATA; OR THE COST OF SUBSTITUTE SERVICES, ARISING FROM OR RELATED TO THE SERVICES. FOR ENTERPRISE USERS, THIS ALSO EXCLUDES REWORK, COMEBACK, AND VEHICLE DOWNTIME LOSSES TO THE EXTENT THEY ARE INDIRECT OR CONSEQUENTIAL.
(b) Aggregate cap. TO THE FULLEST EXTENT PERMITTED BY LAW, THE TOTAL AGGREGATE LIABILITY OF ALL TORQTECH PARTIES ARISING FROM OR RELATING TO THE SERVICES AND THESE TERMS WILL NOT EXCEED THE GREATER OF US$100 OR THE TOTAL FEES ACTUALLY PAID BY YOU TO TORQTECH ALLOCABLE TO THE SERVICES PROVIDED DURING THE THREE (3) MONTH PERIOD IMMEDIATELY BEFORE THE EVENT GIVING RISE TO THE CLAIM. PREPAID, ANNUAL, AND OTHER NONMONTHLY FEES ARE ALLOCATED RATABLY OVER THE SERVICE PERIOD THEY COVER. RELATED EVENTS CONSTITUTE ONE EVENT FOR THIS PURPOSE, AND MULTIPLE CLAIMS DO NOT MULTIPLY THE CAP. FEES PAID THROUGH AN APP STORE FOR YOUR TORQBOX SUBSCRIPTION COUNT AS FEES PAID TO TORQTECH.
(c) Application. THESE LIMITATIONS APPLY UNDER ANY THEORY, INCLUDING CONTRACT, NEGLIGENCE, OTHER TORT, STRICT LIABILITY, PRODUCT LIABILITY, OR WARRANTY; EVEN IF A PARTY WAS ADVISED OF THE POSSIBILITY OF THE LOSS; AND EVEN IF A LIMITED REMEDY FAILS OF ITS ESSENTIAL PURPOSE, IN EACH CASE TO THE FULLEST EXTENT PERMITTED BY LAW. FOR AN ENTERPRISE USER, THE PARTIES AGREE THAT THE FEES REFLECT THIS ALLOCATION OF RISK AND THAT THE ENTERPRISE USER MAY OBTAIN INDEPENDENT PROFESSIONAL SERVICES AND INSURANCE.
(d) Mandatory exclusions and third persons. NOTHING IN THESE TERMS EXCLUDES OR LIMITS LIABILITY FOR FRAUD, GROSS NEGLIGENCE, RECKLESSNESS, OR WILLFUL MISCONDUCT; DEATH OR PERSONAL INJURY WHERE AN EXCLUSION OR LIMITATION IS PROHIBITED; OR ANY OTHER LIABILITY, RIGHT, OR REMEDY THAT CANNOT LAWFULLY BE EXCLUDED OR LIMITED.
16. Indemnification
(a) Enterprise Users and Consumer Users. To the fullest extent permitted by law, you will defend, indemnify, and hold harmless the TorqTech Parties against third party allegations, claims, demands, suits, proceedings, liabilities, damages, judgments, settlements, and reasonable attorneys’ fees and defense expenses arising out of or relating to your or your Authorized Users’ access to or use of the Services or Output; vehicle work, repairs, maintenance, inspections, certifications, submissions, or decisions; adoption, reliance on, communication, or distribution of Output; Your Content; failure to verify information, give required disclosures, request a required waiver, or obtain required consent or authority; infringement of rights; or breach of these Terms or applicable law. The obligation covers permitted use as well as misuse, paid and free access, and ordinary negligence or mistakes, not only knowing or intentional misconduct. It includes claims by vehicle owners, End Customers, passengers, other road users, insurers, subrogated insurers, and other third parties, and the matters specified in the applicable Service Addendum.
TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW, THIS DEFENSE AND INDEMNITY OBLIGATION EXPRESSLY INCLUDES A COVERED CLAIM CAUSED CONCURRENTLY BY YOUR CONDUCT AND A TORQTECH PARTY’S ORDINARY NEGLIGENCE IN GENERATING OR COMMUNICATING INFORMATIONAL OUTPUT. It does not cover a claim to the extent attributable to its fraud, gross negligence, recklessness, willful misconduct, or liability that cannot lawfully be shifted. If applicable law permits only proportionate indemnification, the obligation is limited accordingly. An employee does not personally guarantee an employer’s obligations merely by using the employer’s account; this does not exempt a person who separately contracts for their own business or DIY use.
(b) Duty to defend; application to Consumer Users. The defense obligation applies on tender of a third party claim whose allegations, reasonably considered with known facts, potentially fall within subsection (a), without awaiting a final adjudication, to the extent applicable law permits. A mixed claim must be defended to the extent lawful, with reasonable costs allocated consistently with the enforceable allocation of responsibility and any reimbursement or adjustment required by law. Consumer Users, including DIY subscribers and free users, are subject to the same covered-claim obligation, subject to mandatory local protections. This Section does not require you to reimburse TorqTech for defending your own direct claim against it, penalize a good faith complaint or protected review, circumvent mandatory arbitration fee rules, or surrender a nonwaivable remedy. Section 15 limits the TorqTech Parties’ liability; it does not cap your separate defense or indemnification obligations.
(c) Procedure. We will give reasonably prompt notice of an indemnified claim; delay relieves an obligation only to the extent it materially prejudices the defense. You must use competent counsel reasonably acceptable to us, diligently defend, and keep us informed. We may participate at our expense or elect to assume the defense and control with counsel of our choice at your reasonable expense, subject to subsection (b) and applicable law. No settlement may admit fault by, impose an obligation on, or fail to fully release an indemnified party without its prior written consent. We will reasonably cooperate at your expense. Reasonable defense costs payable under this Section must be paid as incurred, to the extent lawful. No party may recover the same loss twice.
17. No Fiduciary or Professional Duties
The parties are independent contractors. TorqTech does not become your mechanic, engineer, lawyer, public adjuster, insurance agent, broker, fiduciary, or professional adviser. You have no authority to bind TorqTech, and an AI generated statement cannot create such authority. We undertake only the express contractual obligations stated here and duties imposed by applicable law. Nothing disclaims a nonwaivable obligation or excuses unauthorized professional activity by a party that actually undertakes it.
18. Dispute Resolution; Binding Arbitration; Class Action Waiver
(a) Informal resolution. Before commencing arbitration, a party must send a written notice describing the dispute, relevant account, and requested relief. Notices to us go to support@torqtech.ai; notices to you go to your account contact. The parties will attempt good faith resolution for 60 days after receipt. Either party may make a protective filing to preserve a deadline, seek urgent provisional relief where permitted, or use small claims court without waiting. Applicable limitation periods are tolled during this process to the extent permitted by law. This process does not prevent reporting to a regulator or law enforcement.
(b) Agreement and administrator. Except as stated below, disputes arising out of or relating to these Terms, a Service Addendum, or the Services will be resolved by binding individual arbitration administered by the American Arbitration Association (“AAA”). The Federal Arbitration Act governs this arbitration agreement. AAA’s Consumer Arbitration Rules and applicable Consumer Due Process Protocol apply to consumer disputes; its Commercial Arbitration Rules apply to business disputes. Applicable AAA supplementary procedures may also apply. Current rules and filing instructions are available from AAA at adr.org or upon request from us. A court, not an arbitrator, decides whether an arbitration agreement was formed and the enforceability of the class action waiver. Other questions are allocated under applicable law and the governing rules.
(c) Location, procedure, and fees. Business arbitration will be seated in Wilmington, Delaware, before one arbitrator, unless agreed otherwise. A Consumer User may participate remotely or at a reasonably convenient location as required by AAA’s rules and applicable law and is not required to travel to Delaware contrary to those protections. Proceedings will be in English unless applicable law or the rules require an accommodation. AAA’s applicable rules and fee schedules govern fees; TorqTech will pay amounts required of a business and any additional amounts necessary to make this provision enforceable. We will not seek an impermissible fee shift against a Consumer User. The arbitrator may award relief available under applicable law on an individual claim, subject only to enforceable limitations. Judgment on an award may be entered in a court of competent jurisdiction.
(d) Exceptions. Either party may bring an individual claim within small claims jurisdiction in an appropriate small claims court. Either party may seek temporary equitable relief necessary to preserve the status quo pending arbitration or protect intellectual property or confidential information. A claim or remedy that cannot lawfully be arbitrated, including nonwaivable public injunctive relief where applicable, may proceed in a court of competent jurisdiction. No term waives a right to such relief in every forum. Court and arbitral proceedings may be coordinated only consistently with applicable law and without depriving a party of a nonwaivable remedy.
(e) Individual proceedings; jury waiver. TO THE FULLEST EXTENT PERMITTED BY LAW, DISPUTES MUST PROCEED INDIVIDUALLY, NOT AS A CLASS, COLLECTIVE, REPRESENTATIVE, OR CONSOLIDATED ACTION. NEITHER PARTY CONSENTS TO CLASS ARBITRATION. BY AGREEING TO ARBITRATION, YOU AND TORQTECH GIVE UP A JURY TRIAL FOR ARBITRABLE DISPUTES. NO SEPARATE JURY WAIVER APPLIES TO A CONSUMER USER WHO VALIDLY OPTS OUT OR TO A NONARBITRABLE CLAIM WHERE SUCH A WAIVER IS NOT ENFORCEABLE.
(f) Opt out. You may opt out by emailing support@torqtech.ai within 30 days after first accepting this arbitration agreement. Include your name, account phone number or email, and a clear statement that you opt out of arbitration. An Enterprise User should identify the entity and the sender’s authority. Opting out will not affect access, pricing, or other Terms. A previously valid opt out remains effective; accepting an update does not silently revoke it. We will not apply a material expansion of this arbitration agreement retroactively to an accrued dispute without a valid separate agreement.
(g) Mass filings; administrator requirements. Where AAA’s applicable mass arbitration procedures apply, the parties will use them consistently with individual adjudication, mandatory consumer protections, and AAA’s authority over administration and fees. These Terms do not impose mandatory consolidation, a single fee for unrelated claims, an indefinite queue, or unilateral delay of another claimant’s case. We will comply with applicable AAA consumer clause review, registration, and fee requirements. If AAA declines to administer because of our noncompliance and the problem is not timely cured as permitted by AAA, a Consumer User may proceed in a competent court; we will not use our noncompliance to force an unavailable alternative forum.
(h) Severability and court venue. An unenforceable portion will be severed to the extent lawful. If the class waiver is unenforceable for a particular claim, that claim will proceed in court rather than class arbitration, without automatically invalidating arbitration of other claims. For an Enterprise User, permitted court proceedings other than small claims must be brought in Delaware state or federal courts, and both parties consent to that jurisdiction. For a Consumer User, that forum applies only to the extent it does not displace a mandatory local forum or remedy; otherwise a competent court authorized by applicable law may hear the claim. This Section does not create an arbitration agreement with a vehicle owner, End Customer, insurer, or other nonparty merely because a user has accepted it.
19. Governing Law
Except for the arbitration agreement governed by the Federal Arbitration Act, Delaware law governs these Terms, without regard to conflict of laws rules. This choice does not deprive a Consumer User of mandatory protections of the law that would otherwise apply, or determine the law applicable to a nonparty’s independent claim. If a required local addendum applies, it controls to the extent necessary to comply with mandatory law.
20. Additional Terms for Apple App Store Applications
For an App obtained through Apple’s App Store or used on an Apple operating system device, these Terms are between you and TorqTech, not Apple. TorqTech, not Apple, is responsible for the App and its content. Your license is nontransferable and limited to Apple branded devices you own or control as permitted by Apple’s applicable Usage Rules, including Family Sharing or volume purchasing where those rules permit.
TorqTech is responsible for required maintenance and support; Apple has no obligation to provide them. TorqTech is responsible for any applicable warranties not effectively disclaimed. If the App fails to conform to an applicable warranty, you may notify Apple and obtain a refund of the purchase price, if any, in accordance with Apple’s rules; to the maximum extent permitted by law, Apple has no other warranty obligation concerning the App.
TorqTech, not Apple, is responsible for addressing claims concerning the App or its possession or use, including product liability, legal or regulatory compliance, and consumer protection, privacy, or similar claims, subject to these Terms and applicable law. This allocation between TorqTech and Apple is not an admission that the Services are legally a product or a waiver of defenses under Section 5. TorqTech, not Apple, is responsible for investigation, defense, settlement, and discharge of third party intellectual property claims concerning the App to the extent required by the applicable Apple terms and law.
You represent that you are not located in a U.S. embargoed country or one designated by the U.S. Government as supporting terrorism, and are not on a U.S. prohibited or restricted party list. You must comply with applicable third party terms when using the App. Apple and its subsidiaries are third party beneficiaries of this Section and may enforce it against you. Questions and claims concerning the App should be sent to TorqTech at the contact information in Section 22.
21. General
(a) Records and taxes. You are responsible for records and taxes relating to your own activities, subject to our express obligations and applicable law. The Services are not your required system of record.
(b) Assignment. You may not transfer these Terms or your account without our prior written consent, except where applicable law permits. TorqTech may assign them in connection with a merger, reorganization, financing, or sale of its business or assets, or to an affiliate, without reducing accrued rights or applicable privacy protections. An assignment does not by itself authorize a materially different use of Personal Information.
(c) Entire agreement; non-reliance. To the fullest extent permitted by applicable law, these Terms, the applicable Service Addenda, the Privacy Policy, the DPA to the extent applicable, and any controlling order form or signed agreement (collectively, the “Contract Documents”) are the complete agreement concerning the Services. In deciding to access, purchase, subscribe to, or use the Services, you acknowledge and agree that you are relying solely on the express statements, representations, warranties, and commitments contained in the Contract Documents and not on any other statement or information, whether oral or written, including advertising, marketing materials, website or App copy, sales presentations, demonstrations, screenshots, social media, customer stories, comparisons, product roadmaps, descriptions of planned or future functionality, projections, estimates, or statements by TorqTech personnel, contractors, resellers, or other representatives, unless that statement or information is expressly incorporated into a controlling signed agreement. No such outside statement or material creates or expands any representation, warranty, undertaking, service level, or other obligation of TorqTech. You are responsible for independently evaluating whether the Services are suitable for your intended use based on the Contract Documents and the Services actually made available to you. No AI generated communication can amend the Contract Documents or make a binding commitment for TorqTech. Nothing in this subsection excludes liability for fraud or fraudulent misrepresentation or limits any right or remedy that cannot lawfully be excluded or limited.
(d) Relationship. No partnership, joint venture, employment, fiduciary, or general agency relationship is created. A permitted technical transmission of a user approved communication does not authorize TorqTech to exercise the user’s professional judgment or negotiate for the user.
(e) Severability. Except as specifically provided in Section 18, an invalid provision will be limited or severed to the minimum extent necessary, and the remainder will remain effective where lawful. A general saving clause does not require a court to enforce an otherwise prohibited term.
(f) Beneficiaries. The TorqTech Parties are intended beneficiaries of the protections expressly provided for them and may enforce those protections to the extent lawful. Apple has the rights stated in Section 20. No End Customer, insurer, manufacturer, passenger, or other person becomes a beneficiary or contracting party merely because the Services are used in connection with them. A separately signed End Customer consent may confer expressly stated rights on TorqTech.
(g) Waiver. Failure to enforce a provision is not a waiver. A waiver must be in writing from an authorized representative. A support chatbot or other AI system is not such a representative.
(h) Force majeure. Neither party is responsible for delay caused by events beyond its reasonable control, including natural disasters, war, civil unrest, governmental action, utility or internet failures, or failures of external services, except payment obligations already accrued. This does not excuse our own failure to take required reasonable safeguards, nonwaivable duties, or refund rights expressly stated here.
(i) Notices. We may send service and contractual notices through the Services, email, or another legally sufficient electronic method. You agree to electronic communications to the extent permitted by law. Legally required delivery, consent, and accessibility standards prevail. Notices to us should be sent to Section 22’s contact.
(j) Interpretation. Headings are for convenience. “Including” is not limiting. References to applicable law include mandatory rules that govern the relevant person, activity, or jurisdiction. No disclaimer should be read as an instruction to disregard safety or legal duties.
22. Contact Us
TorqTech AI Inc.
Email: support@torqtech.ai
TorqBox is a service of TorqTech AI Inc. Copyright 2026 TorqTech AI Inc. All rights reserved.
Service Addendum A
Effective Date: September 22, 2026
This Garage Addendum supplements the TorqBox Terms of Service (the “Main Terms”) between you and TorqTech AI Inc. It applies to access to or use of TorqBox Garage (“Garage”). Capitalized terms not defined here have the meanings given in the Main Terms. The Main Terms, including their data practices, disclaimers, limitations, indemnification, and dispute resolution provisions, apply to Garage. This Addendum controls a direct conflict specifically concerning Garage.
GARAGE IS A PROFESSIONAL REFERENCE AID, NOT A MECHANIC, OEM SERVICE MANUAL, REPAIR INSTRUCTION OF RECORD, VEHICLE INSPECTION, OR SAFETY CERTIFICATION. OUTPUT MAY BE WRONG. BEFORE UNDERTAKING WORK, YOU MUST INDEPENDENTLY CONFIRM THE TECHNICAL INFORMATION AGAINST THE CURRENT OEM MATERIALS FOR THE PARTICULAR VEHICLE AND FOLLOW THE APPLICABLE PROCEDURES. END CUSTOMER CONSENT IS REQUIRED BEFORE END CUSTOMER SPECIFIC USE AS SET OUT BELOW.
A1. Professional Use and Scope
Garage is intended only for trained automotive and diesel technicians, qualified service professionals, and shops or fleet operators supervising such professionals. You represent that each person performing or approving work has the competence, tools, protective equipment, and any licenses or certifications necessary for that work. A novice must not use another person’s professional account to obtain instructions, and a shop must not allow an unqualified person to undertake hazardous work on the basis of Garage Output.
Garage may help locate references, organize information, suggest diagnostic possibilities, or identify questions for further investigation. It does not perform a physical inspection, identify every possible hazard, determine the cause of a fault, approve a repair method, or certify that a vehicle is safe to operate. A ranked diagnosis is a hypothesis for professional evaluation, not a measured probability or a finding. Access to licensed reference information does not convert AI generated commentary into authoritative manufacturer instructions.
A2. Mandatory OEM and Vehicle Specific Verification
Before using technical Output in a diagnosis, repair, maintenance operation, modification, calibration, test, estimate, or End Customer communication, you must independently verify every material technical assertion, specification, procedure, and safety instruction against the current applicable OEM Materials, including the source documents cited in the Output. This requirement applies to all technical work, not only work designated safety critical. Where no authoritative source is available or a material question remains, do not proceed on the strength of the Output; obtain information from the manufacturer or another appropriately qualified professional source.
Your review must confirm the correct vehicle, component, market, model year, production range, VIN applicability, powertrain, option code, software version, prior modifications, and other relevant configuration. Confirm units, decimal places, conversions, torque sequences, replacement fasteners, one time use parts, part compatibility, fluid type and quantity, isolation steps, prerequisites, special tools, environmental conditions, calibration requirements, and post-repair checks as applicable. A match by year, make, and model alone may be insufficient. A diagnostic code does not establish the failed component or authorize replacement.
Read the relevant original source in context, including warnings, diagrams, notes, footnotes, exceptions, revisions, and referenced steps. Do not substitute a summary, translation, image interpretation, excerpt, citation, or community discussion for the actual procedure. Follow current manufacturer instructions and applicable law where Output differs. Do not use repeated prompts, a different model response, or an unsupported confidence score as independent confirmation.
A3. Safety Critical Work and Independent Quality Control
Use heightened care for brakes; steering; suspension; wheels and tires; occupant restraints and airbags; advanced driver assistance systems and sensor calibration; structural and collision repairs; fuel, emissions, cooling, and pressurized systems; electric vehicle batteries and high voltage circuits; lifting and supporting vehicles; and torque critical or specification critical work. This list is illustrative and does not classify other activities as safe.
Only appropriately qualified persons may perform such work, using the required facilities, equipment, lockout and isolation procedures, protective equipment, and current OEM Materials. Garage must not be used as an autonomous controller, substitute for required test equipment, or authorization to bypass safety systems. You remain responsible for required inspections, actual diagnostic tests, pre- and post-repair scans, calibration documentation, verification of completed work, and release to service. Do not release or represent a vehicle as roadworthy merely because Output describes a repair as complete or a fault as resolved.
The shop must maintain its own work supervision and quality assurance process. Where a procedure or law requires an independent check, sign off, certification, or licensed inspection, an AI response cannot supply it. Financial pressure, an insurer’s position, an End Customer’s waiver, or a tight turnaround does not excuse a required safety step.
A4. Source Licenses and Permitted Communications
You may use Garage only for your own permitted professional activities and within the seats, locations, vehicles, and other limits of your plan and applicable source licenses. You must not bulk download, scrape, redistribute, reconstruct, or create an external retrieval system from licensed repair information, or remove proprietary notices. A subscription to another reference service does not automatically permit uploading its content into Garage or using that content for AI training.
The presence of licensed or OEM-originated Automotive Data in Garage does not mean that Garage contains the manufacturer’s most recently published version. Source information may be updated, corrected, supplemented, superseded, or withdrawn after TorqTech or its licensors receive or process it. You remain responsible for confirming the current applicable OEM Materials before performing work. The absence of a newer item from Garage does not establish that no update, technical service bulletin, recall or campaign notice, procedure, specification, correction, or other revision exists.
You may communicate your independently verified findings and final work materials to End Customers and authorized recipients in the ordinary course of business, subject to third party rights. Do not present TorqTech as the author of a certified repair procedure, an inspecting mechanic, an OEM representative, or the party responsible for your repair. Do not supply unreviewed Output to an End Customer as instructions for the End Customer to perform a hazardous task. Retain relevant AI warnings and accurately describe the limited role of Garage where required or material to the recipient’s understanding.
A5. End Customer Consent and Waiver Confirmations
For each End Customer or job, before submitting End Customer or vehicle information or using Garage, you represent, warrant, and confirm that you have informed the End Customer of the intended AI use, asked for the End Customer’s affirmative consent and risk acknowledgment and, to the extent lawful, a limited waiver in favor of the TorqTech Parties, and obtained the affirmative AI consent and all data permissions required for that use. For an internal fleet, obtain the necessary organizational authorization and individual notices or consents. Your acceptance of this Addendum is a continuing confirmation of compliance, not a substitute for the End Customer’s permission.
Your disclosure and request must identify TorqBox Garage and TorqTech AI Inc.; explain that experimental AI may generate inaccurate, incomplete, or fabricated information; state that the shop must independently check technical information against current OEM Materials and remains responsible for its work; and explain the relevant information processing and permitted commercial uses of qualifying de-identified data. Do not suggest that TorqTech inspects, repairs, or certifies the vehicle, guarantees an answer, or replaces the shop’s judgment.
To the fullest extent lawful, request an express acknowledgment of the disclosed risks, nonreliance on unverified AI Output, and a limited waiver and release of the TorqTech Parties for ordinary negligence in generating or communicating informational Output for the work. Do not request a waiver of nonwaivable rights, fraud, gross negligence, recklessness, willful misconduct, or other liability that cannot lawfully be released. Requesting a waiver does not itself establish that the End Customer agreed to one; you must accurately record and describe the End Customer’s response.
You may use your own lawful End Customer communication and consent process. TorqTech does not require a separate TorqBox consent form, a TorqBox approved template, or advance submission or approval of End Customer documents. You remain responsible for making the disclosures and requests and obtaining actual permissions required under this Addendum and applicable law. Where a release is prohibited, omit the unlawful request and obtain the lawful consent and risk acknowledgment instead. Do not use misleading language, silence, or a prechecked box as affirmative consent.
If required AI or data consent is declined or withdrawn, do not begin or continue End Customer specific Garage use, subject to lawful retention of existing records. An End Customer’s refusal to grant a discretionary liability waiver is distinct from refusal of required AI or data consent; do not claim that a refused waiver exists. A general repair authorization is sufficient only if it actually includes the required disclosures and affirmative permissions. TorqTech may rely on your confirmations without independently contacting the End Customer.
A6. Responsibility for Confirmations and Records
Keep records reasonably sufficient to substantiate the disclosures, consent and waiver requests, End Customer responses, required permissions, signer authority, and relevant job or vehicle. Your ordinary business records may be used; no separate TorqBox form or routine upload to TorqTech is required. Retain records as required by law and for reasonably anticipated claims, subject to applicable privacy duties. Do not fabricate, backdate, or alter a record to imply that an unmade request or ungranted permission existed.
TorqTech may rely on your representations and confirmations and has no contractual duty to draft, obtain, review, approve, or verify End Customer consents or waivers. We may nevertheless request reasonable evidence of compliance, subject to lawful disclosure restrictions, and restrict use when required permission is absent. Our decision not to request or review records does not waive your obligations or make us responsible for your End Customer process. Nothing disclaims a duty that mandatory law imposes on TorqTech.
A7. Work Records; Incidents; Corrective Action
Keep independent records of relevant Output, original sources and versions consulted, the responsible technician’s verification, actual tests and results, final work performed, quality checks, and End Customer communications to the extent reasonably appropriate to the job and required by law. Do not rely on Garage history as your only record or assume that it will remain available indefinitely.
If you become aware of potentially unsafe Output or a related injury, damage event, comeback, or material claim issue, stop relying on that information, assess immediate safety and End Customer notification needs, and notify support@torqtech.ai promptly. Preserve relevant evidence and cooperate reasonably with a lawful investigation. Nothing requires disclosure of privileged material or authorizes withholding required reports, concealing a defect, delaying protective action, or destroying evidence.
A8. End Customer Relationships; Indemnity; Insurance
You and your shop, not TorqTech, contract with the End Customer for work and decide how to investigate, perform, approve, and warrant that work. You must not promise a TorqTech guarantee or tell an End Customer that the AI’s suggestion relieves the shop of professional responsibility. An insurer’s reimbursement position is separate from the safe repair decision.
The Enterprise User indemnification in Section 16 of the Main Terms includes, subject to its limitations and allocation rules, third party claims relating to your repair decisions or work, inaccurate statements adopted or transmitted by you, failure to consult or follow OEM Materials, inadequate qualifications or supervision, failure to make the required disclosures or waiver requests, inaccurate End Customer confirmations, failure to obtain required AI consent or data permissions, and unauthorized use or redistribution of source materials. It includes an End Customer’s or insurer’s allegation that Garage contributed to the issue to the extent the claim also arises from conduct covered by that Section. A missing or invalid End Customer release does not eliminate the shop’s own contractual obligations to TorqTech.
You must maintain insurance reasonably appropriate to your operations and exposures, including applicable garage operations, completed operations, garagekeepers, and professional or technology assisted services coverage to the extent appropriate and available. Determine with your broker whether your policies respond to AI assisted work and assumed contractual liabilities. An insurance requirement is not a representation that any particular policy covers a claim, and it does not cap your obligations. Any specific limits, additional insured requirement, or waiver of subrogation must be set out in a separately agreed order form or insurance schedule and supported by the relevant insurer where required.
A9. Additional Acknowledgment
By affirmatively accepting this Addendum and using Garage for an End Customer or job, you confirm compliance with Sections A5 and A6, including informing the End Customer, requesting consent and the lawful limited waiver, and obtaining required AI and data permissions. You acknowledge that Garage is only an aid, that technical information must be independently confirmed against current applicable OEM Materials, and that you remain responsible for competent professional work. These duties supplement the Main Terms and nonwaivable legal obligations.
Service Addendum B
Effective Date: September 22, 2026
This Office Addendum supplements the TorqBox Terms of Service (the “Main Terms”) between you and TorqTech AI Inc. It applies to TorqBox Office (“Office”). Capitalized terms not defined here have the meanings given in the Main Terms. The Main Terms, including their data practices, disclaimers, limitations, indemnification, and dispute resolution provisions, apply. This Addendum controls a direct conflict specifically concerning Office.
OFFICE IS A DOCUMENT ANALYSIS AND DRAFTING AID. IT IS NOT AN INSURER, PUBLIC ADJUSTER, LAWYER, APPRAISER, REPAIR EXPERT, OR CLAIM REPRESENTATIVE. EVERY DRAFT REQUIRES HUMAN REVIEW. YOU ARE RESPONSIBLE FOR THE ACCURACY, COMPLETENESS, AUTHORITY, AND LEGAL SUFFICIENCY OF INFORMATION YOU APPROVE OR SEND TO AN INSURER OR ANY OTHER RECIPIENT. NO REIMBURSEMENT, COVERAGE, SETTLEMENT, OR REGULATORY OUTCOME IS GUARANTEED.
B1. Permitted Administrative Assistance; No Representation
Office may help an Enterprise User or Authorized User organize, search, compare, summarize, or draft from documents and other information, including estimates, repair orders, invoices, photographs, OEM references, insurance policies, correspondence, and proposed reimbursement materials. Output is provisional working material for a responsible human to verify, revise, and adopt. The user, not Office, decides what to assert and what action to take.
TorqTech does not undertake to investigate a loss, inspect damage, determine causation or coverage, value a claim, appraise a vehicle, recommend a settlement, negotiate with an insurer, act as a public adjuster, practice law, or represent a claimant. No subscription grants an assignment of benefits, power of attorney, authority over claim proceeds, or authority to bind an insured, insurer, repair shop, or other person. Terms such as “assistant” or “advocate” in a descriptive feature name do not grant professional authority or eliminate an applicable licensing requirement.
Unless separately agreed in a signed arrangement that expressly authorizes a legally permissible activity, Office is limited to user controlled administrative and drafting assistance. You must not use it to carry out an activity requiring a professional license or authorization that neither you nor the person undertaking it possesses. Even an End Customer authorization does not override a restriction on a repairer acting as an adjuster or other prohibited conflict. Where necessary, use a duly authorized lawyer, adjuster, appraiser, or other professional outside Office.
B2. Source Integrity; Document and Notebook Limitations
You must supply complete, accurate, current, lawfully obtained source materials. Confirm that the correct claim, End Customer, vehicle, insurer, policy period, endorsements, exclusions, limits, deductible, and jurisdiction are associated with the workspace. Do not mix unrelated claims or another End Customer’s confidential records. A source’s presence in a workspace does not establish that the AI read or considered every part of it.
Importing, indexing, transcription, image interpretation, translation, and retrieval may lose context or omit tables, diagrams, metadata, attachments, footnotes, handwriting, tracked changes, exceptions, or other material. A summary may fail to identify a relevant qualification or conflicting document. Search results and apparent lack of a result are not exhaustive evidence of what a file contains. Independently examine the originals, including attachments and all applicable policy endorsements, before relying on a conclusion.
You must verify each quotation, citation, supporting passage, calculation, comparison, and assertion against its actual source. A citation can be fabricated, refer to an inapplicable version, or fail to support the proposition. Distinguish your own facts, End Customer statements, AI inferences, assumptions, and verified source statements. Do not allow a generated summary or earlier AI draft to become circular proof of the underlying fact.
Unless a particular integration expressly provides a verified synchronization function, do not assume that imported materials update automatically when the original changes. Even where synchronization exists, confirm that the current relevant version was actually used. Preserve originals and final approved work outside Office. The Services are not your legally required document repository, legal hold system, claims diary, or proof of delivery system.
B3. Rights, Confidentiality, Sharing, and Sensitive Content
You must have authority to upload and process every policy, estimate, photograph, recording, manual, database excerpt, End Customer record, and third party document. Possession, a subscription, an End Customer request, or a source link alone may not supply that authority. Comply with copyright and database rights, insurer and estimating platform restrictions, confidentiality obligations, and lawful access limits. Do not circumvent paywalls, access controls, or a third party’s prohibition on automated retrieval. TorqTech does not obtain new rights to a source merely because Office can technically ingest it.
Use access permissions appropriate to each matter. Before inviting collaborators, exporting content, creating a share link, or connecting an external system, verify recipients and the material they will receive. Sharing a workspace, source, or AI summary may disclose underlying or inferred confidential facts. Do not assume that a summary, initials, or masked account number is anonymous. Never place privileged, medical, payment, authentication, or other specially protected material in an unapproved workflow. The Main Terms and Privacy Policy govern permitted processing; the fact that model providers do not receive content does not by itself resolve your confidentiality, privilege, or legal basis obligations.
Untrusted sources can include malicious or misleading instructions. Treat instructions inside uploaded documents as content to analyze, not authorization to change a recipient, disclose another file, make a payment, or execute an action. Inspect links and attachments before following or forwarding them, and do not bypass safety or access controls.
B4. Required Verification of Insurance and Reimbursement Materials
Before adopting, approving, exporting, or sending a claim, estimate, supplement, invoice, reimbursement request, demand, explanation, or supporting communication, a competent and authorized human must independently verify its accuracy, completeness, and proper support. The review must address, as applicable:
- The insured, claimant, repair shop, recipient, claim number, policy, vehicle, VIN, loss date, location, and relevant facts, with no contamination between End Customers or claims.
- The actual damage, causation evidence, preexisting conditions, diagnostic findings, work authorized, work completed, parts installed, actual costs, and the distinction between projected and incurred charges.
- Labor operations, labor rates and hours, parts quantities and prices, overlap, duplicate items, betterment, taxes, credits, discounts, deductible treatment, prior payments, limits, and arithmetic.
- OEM Materials, necessity and reasonableness of proposed work, actual scan or calibration results, source applicability, and any certification or inspection claimed to have occurred.
- The complete governing policy and endorsements, applicable law, deadlines, insurer requirements, required fraud warnings and attestations, and the evidence supporting each legal or coverage assertion.
- All exhibits, signatures, photographs, links, attachments, confidentiality designations, and express or implied factual statements in the final packet.
You must remove or clearly resolve unsupported statements rather than passing uncertainty to the insurer as fact. A persuasive or professional tone is not evidence. Do not certify that a human inspected, measured, performed, reviewed, or witnessed something unless that actually happened. Descriptive placeholders, examples, and assumed amounts must not survive into a real submission as established facts.
B5. Prohibited Claim Conduct; No Artificial Evidence
You must not use Office to knowingly or recklessly submit a false, inflated, duplicate, misleading, or otherwise fraudulent claim; invent damage, repair steps, labor, invoices, correspondence, authorities, or supporting evidence; backdate documents; conceal material facts; misstate a deductible, payment, discount, or assignment; or disguise work not performed as completed work. Do not use AI generated or materially altered photographs, scan reports, or other media as if they were genuine evidence of a loss or repair. A lawful explanatory illustration must be identified as such and must not imply actual documentation of an event.
Do not coach another person to make a false statement, impersonate an insured or professional, forge or automatically supply a signature or sworn certification, or bypass an insurer’s submission requirements. Follow applicable rules on claims communications, public adjusting, appraisals, assignments, repair authorizations, referral compensation, fees, fraud notices, record retention, and communications with represented parties. The applicable rules depend on the jurisdiction, activity, and actual role; Office does not determine your compliance.
If you discover a material error after transmission, promptly investigate and make corrections or notifications required by law, contract, and applicable professional duties. Preserve both the original and corrected versions and the audit history. Do not delete evidence or conceal the mistake because the draft originated with AI.
B6. End Customer Authority, Consent, and Waiver Confirmations
Before processing an End Customer’s claim information or communicating in connection with that End Customer, you represent, warrant, and confirm that you have informed the insured, claimant, vehicle owner, or other relevant rights holder of the intended Office assistance, requested affirmative AI consent and a lawful limited waiver, and obtained the necessary authority, AI consent, and permissions for processing, recordings, photographs, disclosures, and communications. Identify TorqBox Office and TorqTech AI Inc. as providing experimental document analysis and drafting assistance, explain the relevant information processing, and make the current Privacy Policy available. Do not imply that the End Customer is retaining TorqTech as an adjuster or lawyer.
An End Customer authorization must cover the actual acts and recipients involved. Authority to prepare an estimate does not automatically authorize access to an insurer account, submission of a proof of loss, negotiation, settlement, receipt of proceeds, or waiver of rights. Obtain separate authorization for any act that requires it. A shop’s agreement to these Terms cannot supply another person’s legally required consent.
Where Office is used with Garage, the confirmations and permissions in Addendum A apply in addition to claim specific authority. A Garage waiver is not an assignment of benefits or authorization to settle. For Office only use, you likewise confirm that you have requested affirmative acknowledgment of the experimental AI risks, nonreliance on unverified Output as an authoritative coverage or reimbursement determination, and, to the extent lawful, a limited waiver and release of the TorqTech Parties for ordinary negligence in generating or communicating informational drafts. A request is not itself an accepted waiver. Preserve nonwaivable rights and do not purport to release fraud, gross negligence, recklessness, willful misconduct, your own professional duties, or independent third party rights.
You may use your own lawful process; no separate TorqBox consent form, approved template, or advance document review is required. Keep ordinary business records sufficient to substantiate your requests, End Customer responses, and permissions and provide reasonable evidence on request where lawful. TorqTech may rely on your confirmations and has no contractual duty to obtain or verify them. Do not use Office for an End Customer who has refused or withdrawn required AI or data consent. Where a waiver request would be unlawful, omit it and obtain the lawful consent and acknowledgment instead. Refusal of a discretionary liability waiver is not the same as refusal of required consent; do not misstate either. These confirmations do not waive TorqTech’s nonwaivable obligations.
B7. Human Approval; External Systems; Transmission
No final material may be sent through an Office enabled transmission feature without a competent, authorized human’s affirmative approval of the exact final text, figures, recipients, and attachments. A general prompt to “handle the claim,” initial approval of an earlier version, account connection, or standing workflow is insufficient. Material changes after approval require renewed approval. The approval must be recorded with the approver, time, final version, and recipient information.
You must control and verify connected accounts, credentials, scopes of authority, and destination addresses. Do not share an individual’s insurer credentials or use another person’s identity in breach of applicable law or third party terms. A transmission tool is a technical means of delivering your approved communication; it is not authorization for TorqTech to make a professional judgment, negotiate, certify facts, sign an attestation, accept a settlement, or direct payment. Any function incompatible with these restrictions must remain disabled unless separately authorized in a legally compliant signed agreement.
You remain responsible for monitoring transmission status, successful receipt, delivery failures, responses, filing requirements, and deadlines. An onscreen success message, queue status, or generated acknowledgment is not necessarily proof of filing, acceptance, or receipt. Maintain alternative procedures for outages and do not rely solely on Office to preserve a deadline or perfect a claim.
B8. No Coverage, Payment, or Repair Guarantee
An insurer may request further information, dispute a procedure or charge, apply policy conditions or limits, delay payment, or deny a request. Office does not guarantee coverage, reimbursement, increased recovery, a particular settlement, or acceptance of a document. You must independently evaluate legal or coverage questions with a qualified professional. Nothing permits unsafe or incomplete repairs because an insurer does not reimburse an item. If Office Output addresses repair requirements, the OEM verification and professional judgment requirements of the Main Terms and, where applicable, Addendum A also apply.
B9. Records, Incidents, and Allocation of Responsibility
Keep original sources, material drafts, the final approved version, approval records, required End Customer authorizations, attachments, delivery evidence, responses, and corrections in your own compliant records. Apply lawful retention and legal holds, and do not assume that deleting an Office conversation deletes copies already exported, transmitted, or retained under a legal obligation.
Notify support@torqtech.ai promptly of suspected material misinformation, unauthorized transmissions, disclosure between End Customers, or misuse, while independently taking required corrective and protective steps. Reporting does not transfer your filing, repair, licensing, or obligations to an End Customer to TorqTech, and nothing requires disclosure of privileged information.
Subject to Section 16 of the Main Terms, your Enterprise User indemnification includes third party claims arising from your approved submissions, incorrect or misleading facts adopted by you, failure to verify or correct a material assertion, unauthorized processing or disclosure, failure to make required consent or waiver requests, inaccurate confirmations, lack of required End Customer authority, unlicensed or prohibited activity, infringement of source rights, and improper access to insurer or other systems. The limitations and allocation rules in that Section continue to apply. Maintain insurance appropriate to your actual administrative, professional, cyber, and claim related activities; do not assume a general liability policy covers them.
B10. Additional Acknowledgment
By affirmatively accepting this Addendum, you acknowledge that Office only assists a responsible human; that you must verify the original sources and the exact final submission; that you have the authority and qualifications for the acts you undertake; and that you remain responsible for information you approve or transmit to an insurer or another person. No Output or feature label expands those permissions or excuses a legal duty.
Service Addendum C
Effective Date: September 22, 2026
This DIY Addendum supplements the TorqBox Terms of Service (the “Main Terms”) between you and TorqTech AI Inc. It applies to TorqBox DIY (“DIY”). Capitalized terms not defined here have the meanings given in the Main Terms. The Main Terms, including their data practices, disclaimers, limitations, defense and indemnification obligations, and mandatory consumer protections, apply. This Addendum controls a direct conflict specifically concerning DIY.
DIY IS AN INFORMATIONAL AID FOR LIMITED OWNER TASKS, INCLUDING THE CONDITIONAL WHEEL CHANGES AND LOW VOLTAGE JUMP STARTS EXPRESSLY DESCRIBED BELOW. THESE ACTIVITIES CAN CAUSE SERIOUS INJURY, DEATH, OR PROPERTY DAMAGE. DIY DOES NOT AUTHORIZE USE OF AN AUTOMOTIVE LIFT OR HOIST OR ANY WORK BENEATH A RAISED VEHICLE. A VEHICLE MAY BE JACKED ONLY AS NECESSARY TO PERFORM A PERMITTED WHEEL CHANGE AND ONLY IN ACCORDANCE WITH THE CURRENT APPLICABLE VEHICLE AND EQUIPMENT MANUFACTURER INSTRUCTIONS. YOU ARE RESPONSIBLE FOR YOUR COMPETENCE, EQUIPMENT, OEM VERIFICATION, AND THE WORK YOU PERFORM. TORQBOX DOES NOT INSPECT OR SUPERVISE YOUR WORK. AN AI ANSWER DOES NOT MAKE A TASK SAFE OR PERMITTED. WHEN UNCERTAIN, STOP AND CONSULT A QUALIFIED MECHANIC.
C1. Personal Use; Permitted Owner Tasks
DIY is for adults’ personal, noncommercial use concerning a vehicle they own or are authorized to maintain, subject to any vehicle or usage limits disclosed for the plan. It is not for providing paid repairs, assisting customers as a business, supervising another person’s repairs, or acting as an unlicensed professional. Professional work requires an appropriate professional service and does not become permitted merely because it is performed without charge.
DIY may provide general explanations and limited assistance with straightforward, noncritical owner tasks, such as understanding an owner’s manual, locating controls while parked, and cosmetic care or accessories that do not affect safety functions. It may also assist with the following express exceptions (“Conditional Tasks”), subject to this Addendum’s verification, competence, equipment, and safety requirements:
Wheel changes: removing and reinstalling one compatible, already mounted wheel and tire assembly at a time, including fitting a manufacturer approved spare, solely where the applicable vehicle manufacturer permits an owner to perform that task. Where jacking is necessary, DIY may assist with information concerning the manufacturer prescribed jacking procedure and jacking points solely as necessary to complete the permitted wheel change. This exception does not permit tire rotation, use of an automotive lift or hoist, work beneath the vehicle, mounting or demounting a tire on a rim, bead seating, split rims, tire structural repairs, or related brake, suspension, hub, or bearing repairs.
Jump starting: jump starting a manufacturer designated low voltage starting or auxiliary battery only where the applicable vehicle and equipment manufacturers permit an owner to do so. This does not permit work on a high voltage traction battery or circuit, battery repair, or an improvised charging or bypass method.
No automotive lifts or work beneath a raised vehicle: DIY may not be used to select, position, operate, or provide procedural instructions for a two post, four post, scissor, in ground, portable, or other automotive lift or hoist, or to perform or assist with any task requiring any part of a person’s body to be beneath a raised or suspended vehicle. The limited manufacturer authorized jacking permitted solely for a wheel change under this Section does not authorize tire rotation, raising more than one wheel at a time, or any other raised vehicle work.
A task is permitted only if it is within your actual ability, the current vehicle and equipment manufacturer instructions allow owner performance with the equipment and setting you have, and you can independently identify and control the relevant risks. Conditional Tasks are not represented as noncritical or risk free. Vehicle configuration, damage, modifications, weather, location, tools, and experience may make an otherwise permitted task unsuitable. When scope or safety is uncertain, treat the task as outside DIY and use a qualified professional. You remain responsible for lawful disposal and other requirements applicable to your work.
C2. Prohibited Tasks and Uses
Except for the Conditional Tasks expressly permitted in Section C1 and performed in compliance with Section C3, you must not use DIY to obtain or carry out procedural instructions for:
- Brakes, steering, suspension, wheel hubs or bearings, tire mounting, bead seating or structural tire repair, airbags, seat belts or restraints, advanced driver assistance systems, sensor calibration, or other safety critical systems. Wheel removal, installation, and associated fasteners are permitted only within the Conditional Tasks.
- High voltage systems, traction batteries, electric vehicle isolation, fuel systems, pressurized systems, hazardous electrical work, battery repair, or other work presenting substantial fire, explosion, shock, chemical, or burn risks, other than the expressly permitted low voltage jump start. No jump start is permitted when the manufacturer prohibits it or the battery is damaged, leaking, swollen, frozen, or otherwise unsafe.
- Work near moving machinery; structural or collision repairs; welding, cutting, grinding, or operations requiring specialized training beyond your competence; raising more than one wheel at a time; use or operation of an automotive lift or hoist; raising or supporting a vehicle for any purpose other than a permitted wheel change; or any work requiring any part of a person’s body to be beneath a raised or suspended vehicle. Improvised lifting or support equipment is prohibited.
- Torque critical or specification critical procedures, fluids, or components outside the Conditional Tasks where an incorrect choice, amount, sequence, or measurement could impair safety or cause significant damage. Within the Conditional Tasks, every relevant specification and procedure must be independently confirmed against applicable manufacturer instructions; no value may be supplied solely by AI.
- Disabling, bypassing, recalibrating, or modifying a safety, security, immobilizer, emissions, or other regulated system, or erasing fault information to conceal a defect or avoid an inspection.
- Determining that a vehicle is roadworthy, safe to continue driving, free of a serious defect, or suitable for a repair after a crash, flood, fire, warning, or other potentially dangerous event.
DIY may provide high level explanations of prohibited topics or advise professional assistance. An explanation or inadvertently generated procedure does not expand the permitted scope. The list is nonexhaustive. Outside the Conditional Tasks, do not undertake other work that could foreseeably create a meaningful risk of injury, vehicle control failure, fire, or serious property damage if performed incorrectly. Within the Conditional Tasks, disclosed risk is not permission to disregard a manufacturer instruction or proceed without the required competence and safeguards.
C3. Mandatory Verification and Conditional Task Precautions
Before any permitted task, confirm the exact vehicle and configuration and consult current applicable OEM Materials, including the owner’s manual, together with the instructions and warnings for every jack or other manufacturer authorized jacking device, wheel, tire, cable, booster, or other item used. Independently verify specifications, compatibility, procedures, warnings, and required checks; AI Output is not the source of record. If official information is unavailable, conflicting, unclear, or calls for professional service, stop and use a qualified mechanic. An AI citation is not proof of correctness.
Do not start or continue when you lack understanding, suitable equipment, a safe environment, or the ability to identify relevant hazards. Stop if the situation differs from the description, a warning appears, unexpected resistance or damage is encountered, or you become uncertain. Do not improvise to finish or ask AI to work around a manufacturer’s warning. The requirements below are minimum conditions, not a complete procedure, equipment inspection, or assurance of safety.
Jacking for permitted wheel changes only. Where jacking is necessary for a wheel change permitted by Section C1, you are solely responsible for selecting, inspecting, positioning, and using manufacturer authorized jacking equipment with the required load rating and for following the current vehicle and equipment manufacturer instructions, including the manufacturer designated jacking points and any required immobilization or jack mode. Never place any part of your body beneath a raised vehicle. Do not use DIY to select or operate an automotive lift or hoist, raise more than one wheel at a time, or convert a permitted wheel change into other raised vehicle work. Do not use improvised, damaged, recalled, or inadequately rated equipment. TorqBox cannot remotely verify the stability, condition, installation, or safe use of your equipment.
Wheel changes. You must independently verify the wheel and tire assembly’s compatibility, relevant condition and load rating, manufacturer approved jacking points, fastener type, tightening sequence and torque, required tools, tire pressure, and any spare tire speed or distance limitations. Follow any manufacturer required inspection or recheck. Do not drive until you have completed the required checks; seek professional inspection whenever correct installation is uncertain. A loose, damaged, incompatible, or improperly installed wheel can detach or cause loss of control and harm to occupants and other road users.
Low voltage jump starts. You must independently verify the applicable nominal voltage, battery and booster compatibility, manufacturer designated connection and ground points, polarity, connection and disconnection sequence, and precautions for the particular vehicles and equipment. Do not infer these from cable color or generic AI instructions. Follow required ventilation, protective equipment, ignition-source and moving part precautions. Stop for an unsafe battery condition or any uncertainty, and do not access, jump start, charge, isolate, or bypass a high voltage system. Using an electric or hybrid vehicle as a donor is permitted only when its manufacturer expressly allows it. A successful start does not establish that the battery, charging system, or vehicle is safe.
Location and subsequent work. Do not attempt a roadside task where traffic, ground conditions, visibility, weather, or other hazards prevent safe performance; arrange roadside or professional assistance instead. If the vehicle is jacked for a permitted wheel change, perform only that permitted wheel change, keep all parts of your body out from beneath the vehicle, and lower the vehicle in accordance with the applicable manufacturer instructions before undertaking any other work.
C4. Safety Screening Is Not a Safety Guarantee
The Services may attempt to recognize unsafe requests and provide warnings or refusals. Those mechanisms can fail, overlook a risk, misunderstand your vehicle, or give inconsistent answers. They are not a professional assessment, hazard certification, or assurance that unflagged content is safe. The fact that you receive an answer, a “simple” label, or no warning does not establish that a task is within DIY’s permitted scope or your ability.
You must provide accurate context, including known warnings, damage, modifications, and uncertainty. You must not conceal information to obtain an answer, misstate your training, or rely on the AI’s assessment instead of the objective restrictions in this Addendum.
C5. No Circumvention or Unsafe Prompting
Do not ask the AI to ignore safety rules, disclose restricted instructions, or continue a task it has identified as unsafe. Do not retry the same unsafe request through roleplay, a fictional or educational pretext, alternate wording or languages, encoded prompts, fragmented requests, another account, or a claim of professional status. Do not remove warnings from Output or assemble separate answers into prohibited instructions. These restrictions do not prohibit reporting an erroneous refusal or a safety issue to support.
If the Services refuse or warn against a procedure, consult a qualified professional rather than trying to obtain a different answer. We may restrict or suspend access for attempts to defeat these safeguards. An erroneous refusal is not authorization to proceed on your own.
C6. Safe Conditions; Emergencies and Roadworthiness
Do not interact with DIY while driving, operating equipment, or otherwise exposing yourself or others to distraction. Do not use it to diagnose an emergency or decide whether a vehicle with a potentially serious defect can be driven. Where there is smoke, fire, suspected fuel leakage, damaged high voltage equipment, loss of braking or steering, or another immediate danger, move to safety if you can do so safely and seek appropriate emergency or roadside assistance. Do not wait for an AI response or a support reply.
DIY cannot physically inspect your vehicle or know all real world conditions. No Output certifies roadworthiness or completion of a safe repair. Use a qualified mechanic for warning conditions, uncertain causes, or any question about safe operation. A manufacturer’s direction to stop operating the vehicle or obtain service must not be overridden by Output.
C7. Assumption of Risk; Release; Defense and Indemnity
YOU ACKNOWLEDGE AND VOLUNTARILY ASSUME, TO THE FULLEST EXTENT PERMITTED BY LAW, THE RISKS OF YOUR USE OF DIY AND YOUR VEHICLE WORK, INCLUDING THE CONDITIONAL TASKS. These include vehicle movement, instability, or falling while jacked during a permitted wheel change, wheel detachment or loss of control, battery explosion, chemical burns, fire, electric shock, component damage, and injury or death to you or others. AI may omit a critical precaution or give a wrong specification. You are responsible for choosing tasks within your ability, independently verifying instructions, using manufacturer authorized jacking procedures and equipment solely where permitted for a wheel change, selecting suitable equipment, performing and checking the work, and obtaining professional assistance whenever necessary. Inclusion of a task in DIY is not a determination that you or your setup can perform it safely.
To the fullest extent permitted by law, the limited release in Section 5(h) includes your own claims arising from inaccurate or incomplete informational Output used for the Conditional Tasks and ordinary negligence in generating or communicating that information. Sections 14 and 15 apply independently, including the three month fee based liability cap with its US$100 floor. Nothing releases fraud, gross negligence, recklessness, willful misconduct, or liability or consumer rights that cannot lawfully be released.
YOU ALSO AGREE TO THE THIRD PARTY DEFENSE, INDEMNIFICATION, AND HOLD HARMLESS OBLIGATIONS IN SECTION 16 OF THE MAIN TERMS. They apply to Consumer Users, including free users, and covered claims concerning permitted wheel changes and associated jacking, low voltage jump starts, reliance on or sharing of Output, and other permitted or prohibited use. To the extent lawful, they include covered claims alleging concurrent ordinary negligence by TorqTech in generating or communicating Output. Section 16’s exclusions, procedures, and mandatory law limitations apply; this is not a requirement to reimburse TorqTech for defending your own direct claim against it.
C8. No Sharing of Unsafe Instructions; Reporting
Do not provide unverified Output to another person as competent repair instructions or a safety determination. A recipient has not agreed to these Terms merely because you share a response, and your sharing does not authorize the recipient to perform prohibited work. Respect source rights and include material qualifications when sharing permitted general information.
Report suspected unsafe or misleading Output to support@torqtech.ai and preserve relevant information where appropriate. Do not reproduce a dangerous procedure merely to demonstrate it. Reporting is not a substitute for professional or emergency assistance. Any account restriction for unsafe use is prospective and does not eliminate an accrued claim or a nonwaivable right.
C9. Affirmative Safety Acknowledgment
Before activating DIY, you must affirmatively acknowledge its limited scope and the Conditional Tasks; that AI screening and Output are not safety guarantees; that you bear the disclosed risks to the extent lawful and must independently verify manufacturer instructions, competence, and equipment; that automotive lifts, hoists, tire rotation, and work beneath raised vehicles are prohibited; that manufacturer authorized jacking is permitted only as necessary for a wheel change expressly permitted by Section C1; that Section 16’s third party defense and indemnity obligations apply; that you will not bypass safety restrictions; and that you will stop and consult a qualified mechanic whenever unsure. We may require an additional task specific acknowledgment before providing assistance with a Conditional Task. No acknowledgment authorizes unsafe work, expands the permitted scope, or waives a right that cannot lawfully be waived.